December 19th is the last day this month that we will be shipping out orders. Shipping will resume on January 3rd.
All refunds or exchanges require a valid receipt or packing slip. Shipping & handling fees are nonrefundable.
Merchandise
All glass purchases are final and nonrefundable.
All other merchandise that is unopened and in original condition can be returned within 30 days of purchase.
Two Ways to Return
In-Person
Bring your item and your receipt or packing slip to the CSHL Bookstore & Gift Shop. If you do not have your receipt or packing slip please bring the credit card that was used for the purchase.
By Mail
1. Include a copy of your receipt or packing slip with your securely packaged return. If you do not have your receipt or packing slip you may include a note with the following:
Please note that your refund can be delayed if you do not or cannot include your receipt or packing slip.
2. Return shipping is at your expense. We are not liable for lost or damaged packages. We strongly recommend using a traceable, insured method of shipping when returning your item(s).
3. After shipping your item(s), retain your shipping receipt and tracking information until your refund is issued.
Please address returns to:
CSHL Bookstore
1 Bungtown Road
Cold Spring Harbor, NY 11724